Refund Policy — AI Rap Video

Before You Buy

Every cover and every video is paid for with credits, so you need a signed-in account and a credit pack before you can generate anything. A cover costs only a few credits, so you can make one first and see how your photos turn out before spending more credits on a video.

Credit Packs

• Credits are sold as one-time packs, not subscriptions. You are charged once, at the time of purchase, and nothing renews automatically.
• Credits are added to your account right after payment and expire 365 days after purchase.
• A cover costs a few credits and a video costs more; the exact cost of each is shown on the pricing page.

When Credits Come Back Automatically

If a paid cover or video generation fails, the credits for that task are returned to your account automatically. You don't need to contact us.

Refunds

• Credit purchases are final and non-refundable, except where required by law. Nothing in this policy limits the statutory rights you have as a consumer in your country.
• If you were charged twice for the same order, or believe a charge is wrong, email us with your order details and we will look into it and correct any billing error.
• Approved refunds are issued to your original payment method through the company that processed your payment: Stripe, or our merchant of record Waffo Pancake. Depending on your bank, they usually appear within 5–10 business days.
• When a purchase is refunded, the credits from that purchase are removed from your account.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually resolve billing problems faster. If a payment is charged back, we may remove the credits from that purchase.

Contact

Questions about a charge or a refund: support@airapvideo.store.